Return & Refund Policy

Shandong Syncore Power Co., Ltd. provides clear and transparent return and exchange services for all orders placed on our official website Syncore Power. This policy applies to all consumers worldwide.

1. Return Time Limit & Eligibility Criteria

You may submit a return application within 30 calendar days upon receipt of your package (30-day return window meets Google Platform’s minimum requirement).

Returned goods must satisfy all the following conditions simultaneously:

1. The product is unused, free of stains and damage, with original packaging, labels and all matching accessories intact;
2. Custom engraved and personalized tailor-made products are not eligible for unconditional returns;
3. Intimate undergarments, disposable cosmetics and hygiene products cannot be returned or exchanged for health and safety reasons.

The above restrictions do not apply to goods with factory defects, transit damage, or items incorrectly shipped / missing items by us, which are eligible for free returns and exchanges.

2. Complete Return Procedure

Submit your return request via our service email fengshuolong@gmail.com within 30 days after receipt. Please provide your order number, product name and reason for return; upload photos of damaged items if applicable.

Our customer service team will reply within 48 hours and provide the official return address and return instructions.

Repack the products securely and send them back to the designated return warehouse together with your order invoice.

Once our warehouse inspects and verifies the returned items, refunds or replacement shipments will be processed within 5–7 working days.

3. Shipping Cost Allocation

• Returns due to personal reasons (unsuitable size, unsatisfactory style, impulsive purchase): Buyer shall bear all shipping fees both ways. Original delivery charges are non-refundable.
• Returns caused by our liability (manufacturing defects, transit damage, wrong items delivered): We will cover all return shipping costs, and you may choose full refund or free replacement.
• Cross-border orders: All import tariffs and international logistics fees incurred from non-quality-related returns shall be borne by the buyer.

4. Refund Methods & Processing Time

After approval, refunds will be issued back to your original payment account (credit card, PayPal, bank transfer, etc.).

The actual arrival time of the refund depends on the processing speed of the payment platform, generally 3–10 working days after refund initiation.

Alternatively, you may request to convert the refund into store credit valid for 12 months, which can be directly used for future purchases on our website.

5. Order Cancellation Rules

Orders can be fully cancelled free of charge within 24 hours after payment if the goods have not been dispatched.

If the package has already been shipped, cancellation will be treated as a standard return subject to all terms stated above.

6. Non-Returnable & Non-Exchangeable Items

The following items cannot be returned or exchanged without factory quality defects:

• Custom engraved and personalized customized products;
• Digital files, software, online paid services and other virtual products.

7. Policy Revision Statement

We reserve the right to revise this Return & Refund Policy. Updates will be posted directly on this page. All orders shall be governed by the policy effective on the date you place your order.

After-sales Contact Information

Service Email: fengshuolong@gmail.com

Return Warehouse Address:

Room 1214, 11th Floor, Building 1, No.5021 East Shengli Street, Dongguan Subdistrict, Kuiwen District, Weifang City, Shandong Province, P.R.China